Effective Date: May 19, 2026
1. Introduction
RealtorList.ca ("we," "our," or "us") is committed to protecting the privacy of our users ("you," "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at realtorlist.ca (the "Site") and use our services.
By using the Site, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information in the following ways:
2.1 Information You Provide
- Account Information: When you sign up for our services, we collect your name, email address, and phone number.
- Listing Information: Real estate agents may upload property listings, photos, descriptions, and pricing information.
- Inquiry Information: When you inquire about a listing, we collect your name, phone number, email address, and message content.
- Communications: Any correspondence you send to us, including support requests and feedback.
2.2 Information Collected Automatically
- Log Data: IP address, browser type, operating system, referring URLs, and pages visited.
- Cookies: We use essential cookies for site functionality and analytics cookies to understand usage patterns.
- Device Information: Device type, screen resolution, and similar technical data.
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, operate, and maintain our services
- To process listing inquiries and connect potential buyers with real estate agents
- To improve, personalize, and expand our Site
- To communicate with you about inquiries, account updates, and support
- To monitor and analyze usage trends and preferences
- To detect, prevent, and address technical issues and fraudulent activity
- To comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- With Real Estate Agents: When you submit an inquiry about a listing, your contact information is shared with the listing agent.
- Service Providers: We may share with trusted third-party vendors who assist in operating our website (hosting, analytics, email delivery).
- Legal Requirements: If required by law or in response to valid legal requests.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information for legitimate business purposes or as required by law. Listing inquiry data is retained for a period of two years following the inquiry.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption in transit using TLS/SSL
- Secure password hashing
- Regular security audits and updates
- Access controls and authentication requirements
No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to certain exceptions.
- Opt-Out: Withdraw consent or opt out of certain data processing activities.
- Data Portability: Request transfer of your data to another service provider.
To exercise any of these rights, please contact us at [email protected].
8. Cookies
We use cookies and similar tracking technologies to improve your browsing experience. Essential cookies are necessary for the Site to function. Analytics cookies help us understand how visitors interact with the Site. You can control cookie settings through your browser preferences.
9. Third-Party Services
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
We use the following third-party services:
- Google Analytics — for anonymous usage analytics
- Cloudflare — for content delivery and security
- Google Fonts — for typography
10. Children's Privacy
Our services are not directed to individuals under the age of 19. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Material changes will be communicated via email or a prominent notice on our Site.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Website: https://realtorlist.ca